at77game Privacy Policy

1. Introduction

at77game is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Pakistani players place significant trust in us when they share their personal information, and we take that responsibility seriously. This Policy sets out, in clear and plain terms, the data practices that govern the at77game platform from the moment you visit our site through to the closure of your account.

This Policy should be read alongside the at77game Terms & Conditions and our Responsible Gaming policy. Together these documents form the complete legal framework governing your relationship with at77game.

2. Data We Collect

at77game collects personal data only where it is necessary for the purposes described in this Policy. The categories of data we collect are as follows:

2.1 Registration Data

When you create an at77game account, we collect the information you provide during the registration process, including your full legal name, date of birth, email address, mobile phone number, and your chosen username and password.

2.2 Identity Verification (KYC) Data

To comply with our international gaming license obligations and to verify that you meet the minimum age requirement of 21 years, at77game may request copies of identity documents. These may include your Pakistan Computerised National Identity Card (CNIC), proof of residential address, and payment method verification documents.

2.3 Financial Data

When you make deposits or request withdrawals on at77game, we collect transaction records including payment method details (JazzCash account numbers, EasyPaisa wallet details, or HBL, UBL, or Meezan Bank account information), transaction amounts in PKR, and timestamps. We do not store full payment credentials beyond what is necessary for transaction processing.

2.4 Usage and Gaming Data

at77game automatically records data about how you interact with the platform. This includes your betting and gaming history, game session durations, device type and operating system, browser type, IP address, and general geolocation data derived from your IP address.

2.5 Communications Data

When you contact at77game's support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

at77game uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your at77game account, including processing logins, managing your player profile, and communicating account-related updates.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records for your account.
• Identity Verification: To verify your age and identity in compliance with our international gaming license obligations, and to prevent underage gambling and fraudulent account activity.
• Platform Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct as defined in the at77game Terms & Conditions.
• Customer Support: To respond to your enquiries, investigate disputes, and provide assistance with account, payment, and game-related matters via live chat and email.
• Platform Improvement: To analyse aggregated and anonymised usage data for the purposes of improving the at77game platform, game selection, and overall player experience.
• Regulatory Compliance: To fulfil our obligations under applicable international gaming license standards, including record-keeping requirements and cooperation with authorised regulatory enquiries.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behaviour, and to proactively reach out to players where we have reasonable concern about their gaming activity.

4. Legal Basis for Processing

at77game processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your registration data, financial data, and KYC documents is necessary for us to perform our obligations under the contract we hold with you as an at77game account holder.
• Legal Obligation: Certain processing activities — particularly KYC verification, record-keeping, and fraud prevention — are required by our international gaming license obligations and applicable financial regulations.
• Legitimate Interests: at77game processes usage data, communications data, and security-related data on the basis of our legitimate interests in operating a secure, fair, and compliant gaming platform, provided those interests are not overridden by your privacy rights.
• Consent: Where at77game relies on your consent as the legal basis for processing — for example, in relation to optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

at77game does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We share personal data only in the following circumstances:

5.1 Payment Processors

To process your PKR transactions, at77game shares the minimum necessary financial data with our payment processing partners, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers are contractually bound to handle your data securely and to use it only for the purpose of processing your transactions.

5.2 Identity Verification Providers

Where at77game uses third-party KYC verification services, your identity documents and personal details may be shared with those providers solely for the purpose of completing the verification process. All such providers are subject to strict data processing agreements.

5.3 Technology and Infrastructure Providers

at77game's platform relies on third-party hosting, security, and software infrastructure providers. These providers may process certain data as part of delivering their services to at77game. All such providers operate under data processing agreements that prohibit them from using your data for any purpose other than service delivery.

5.4 Regulatory and Legal Disclosure

at77game may disclose personal data to regulatory authorities, law enforcement agencies, or other authorised bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of at77game, our players, or the public.

6. Cookies & Tracking Technologies

at77game uses cookies and similar technologies to maintain your login session, remember your platform preferences, and collect basic analytics data about how the platform is used. The categories of cookies we use are as follows:

• Essential Cookies: These are strictly necessary for the at77game platform to function. They manage your login session, maintain your account state, and enable core platform features. These cookies cannot be disabled without affecting your ability to use at77game.
• Performance Cookies: These collect anonymised data about how players interact with the at77game platform, such as which pages are visited most frequently and how long sessions last. This data is used solely for internal platform improvement purposes.
• Functional Cookies: These remember your platform preferences, such as your selected language and display settings, to provide a more personalised experience across sessions.

at77game does not use third-party advertising cookies, cross-site tracking pixels, or any technology designed to track your browsing activity outside the at77game platform. You may manage cookie settings through your browser's privacy controls. Note that disabling essential cookies may impair your ability to log in and use the platform.

7. Data Retention

at77game retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in accordance with our obligations under applicable international gaming license requirements. The following general retention guidelines apply:

• Account Data: Retained for the lifetime of your at77game account plus a minimum period of five years following account closure, as required for regulatory and audit purposes.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with standard financial record-keeping requirements applicable to licensed gaming operators.
• KYC Documents: Retained for the duration of your account plus five years from account closure, or longer where required by applicable regulations.
• Support Communications: Retained for up to three years from the date of the communication, for dispute resolution and quality assurance purposes.
• Usage and Analytics Data: Anonymised usage data may be retained indefinitely for platform improvement purposes. Non-anonymised usage data is retained for up to two years.

Once personal data is no longer required for any of the above purposes, at77game will securely delete or irreversibly anonymise it.

8. Data Security

at77game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and at77game's servers.
• Encrypted storage of sensitive account data, KYC documents, and financial records on secured servers.
• Strict access controls ensuring that personal data is accessible only to at77game personnel who require it for legitimate operational purposes.
• Regular security audits and vulnerability assessments of the at77game platform and supporting infrastructure.
• Two-factor authentication options available to all players to protect account access.
• Automated fraud detection systems that monitor account activity for anomalous patterns in real time.

9. Your Data Rights

As an at77game player, you have the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data that at77game holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your at77game profile settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to our legal and regulatory obligations to retain certain data, as described in Section 7.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing on legitimate interests grounds.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to at77game processing your personal data on the basis of our legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the at77game support team via live chat or email. We may need to verify your identity before processing a data rights request. at77game will respond to all valid requests within 30 days.

10. Children & Minors

at77game's platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If at77game becomes aware that personal data has been collected from an individual under 21, we will immediately close the associated account, delete the data, and void any associated balances or winnings.

If you believe that a minor has registered on the at77game platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

11. International Data Transfers

at77game operates under international gaming license standards and may use infrastructure and service providers located outside Pakistan. Where personal data is transferred to service providers in other countries, at77game ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.

Such safeguards include contractual data processing agreements with all relevant third-party providers, incorporating standard data protection clauses that bind those providers to handle your data securely and only for the purposes we specify.

12. Third-Party Services

The at77game platform may contain references or links to third-party services such as payment providers. Once you leave the at77game platform and interact directly with a third-party service, that service's own privacy policy governs the collection and use of your data. at77game is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal information.

at77game does not embed third-party social media tracking widgets, third-party advertising networks, or any external data collection scripts on the at77game platform.

13. Policy Updates

at77game reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulatory requirements, or platform functionality. Where updates are material, we will notify registered players via the email address or mobile number associated with their account, or through an on-platform notification, prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was made. Your continued use of the at77game platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to an updated Policy, you should request account closure as set out in the at77game Terms & Conditions.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way at77game handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available directly on the at77game platform, 24 hours a day, 7 days a week. This is the fastest way to reach our team for urgent privacy concerns.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all written privacy enquiries within 30 days.

at77game takes all privacy complaints seriously. Upon receiving a complaint, we will acknowledge receipt, investigate the matter thoroughly, and respond with our findings and any remedial action taken within a reasonable timeframe.

If you are not satisfied with at77game's response to your privacy complaint, you may escalate the matter to the relevant regulatory authority under whose jurisdiction the at77game gaming license operates.